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Press Releases SISTERS OF MERCY HEALTH SYSTEM GOES LIVE
ON SENTILLION'S USER PROVISIONING & SINGLE SIGN-ON SOLUTIONS;
RECOGNIZES IMMEDIATE IMPACT ANDOVER, Mass. - September 6, 2006 - Sentillion today announced that Sisters of Mercy Health System (Mercy), the ninth-largest Catholic health system in the United States, has implemented Sentillion's comprehensive, single-source Identity and Access Management product suite, Vergence®. Mercy is rapidly rolling out Vergence to their 18 acute care facilities and 25,000-plus users. This deployment includes user provisioning, single sign-on, context management, privacy management solutions and strong authentication with active proximity and biometric technologies. An internal "benchmarking" study at Mercy has found that this deployment has made an immediate and measurable impact on the clinical workflow of the organization. Mercy's benchmark measured the time required to sign-on to the desktop, launch three applications, locate a patient within those applications and sign-off at a shared workstation. This internal study found that the time elapsed for clinicians to access applications and patient records has dropped from more than five minutes to less than seven seconds. In addition to improving the point-of-care user experience, Mercy has also dramatically reduced the turnaround time for processing new employee account requests from more than two weeks to less than three days. This was done through Vergence Provisioning Manager which is integrated with the other solutions. "The decision to select Vergence was driven in large part by Sentillion's proven track record within the healthcare industry, as well as the ability of the Vergence suite to address a wide-range of identity and access management headaches currently facing both our clinical end-users and our IT/IS staff," said Mick Murphy, chief application development officer for Mercy. "The ability to rely on Sentillion as a single partner - and single source of 24x7 support - for these mission-critical IAM solutions has not only proven to be extremely cost-effective, but has also enabled us to quickly improve caregiver access while simultaneously strengthening systems security and improving IT productivity." The workflow improvements and the time savings that Mercy is currently experiencing were accomplished in two ways. First, multiple user IDs and passwords were eliminated through the new "no touch" environment afforded by Vergence Authenticator, Ensure XyLoc proximity, Identix biometric technologies and Vergence Sign-On Manager. Second, clinical users were able to select a patient record in one application and have all other appropriate clinical applications tune to that patient record. This was accomplished via Vergence Context Manager. Mercy's "best-of-breed" IT environment demanded a flexible solution that could seamlessly "link" together the combination of applications currently utilized by the organization's physicians and clinicians. Leveraging the Vergence BridgeWorks technology that enables the quick creation of application-specific software adapters, Mercy has been able to provide single sign-on and context management capabilities to an ever-growing number of mission-critical applications including those from Cerner, McKesson, MEDITECH and IDX. As a charter-member of Sentillion's IdMPOWER community - an open-source user network empowering healthcare organizations to directly address their integration challenges - Mercy is also able to share Bridges and associated best-practices with a network of their peers. "Sentillion's extensive live healthcare customer base offers hard evidence of their ability to successfully coordinate applications from all the leading HIT vendors," said Michael Gutsche, director of security and disaster recovery for Mercy Information Services Division. "This groundwork, further bolstered by BridgeWorks and IdMPOWER, ultimately allows us to deliver the strongest possible set of technologies and applications to our caregivers." "We are extremely proud of our relationship with Mercy and are pleased that they are quickly experiencing positive results from their investment," said Nancy Ham, Sentillion's president. "We view their successful implementation of the entire Vergence suite as proof-positive that our commitment to deliver a healthcare-specific, flexible set of IAM solutions yields strong value and immediate results to the entire enterprise. While our products can be purchased independently, our customers are also able to rely on Sentillion as a single-source for a coordinated set of IAM solutions that directly contribute to maximizing user-productivity and strengthening system-wide security." About Sisters of Mercy Health System About Sentillion |
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